PRODIST
Support and Customer Service
At PRODIST, our support is reliable. Our technical team responds quickly, works with precision, and follows up on every request until a solution is found.
Excellent technical support
At PRODIST, we offer expert service:
- In-house technical team;
- Direct service, with no middlemen;
- Calls answered within 15 minutes (during business hours);
- Estimated wait time: 30 minutes or less;
- Full support until the issue is resolved.
We operate with clarity, organization, and a focus on solutions.
24/7 support (optional)
If your business can’t afford to stop, we offer support with extended hours:
- On-call specialists;
- Service outside business hours;
- Structure tailored to the customer's needs.
PRODIST Customer Service Channels
Our contact information is simple and straightforward:
- Bilingual customer service (Portuguese and English);
- Direct line to the technical team;
- Email responses within 15 minutes;
- Call logging and traceability.
Consulting services, including assessment and implementation
Before implementation, we analyze your company's environment and needs.
Based on this assessment:
- We have defined the ideal architecture;
- We developed and implemented the solution;
- We provide support right up until production begins;
- We offer training tailored to your company's needs;
- We guarantee stability and technical expertise.
Our support begins during the implementation phase and continues throughout the entire operation.
PRODIST Commitment
Close relationships, efficient support, and direct technical assistance. At PRODIST, customer service is a constant commitment!
Talk to an expert
Fill out the form and find out how PRODIST can help your institution operate securely, in compliance, and at peak performance. We can help you with:
- Initial assessment of your situation;
- Technical overview of the recommended architecture;
- Safety guidelines and standards;
- Customizable solution.