Specialized Support

Be assisted by the team who test our products

More than developing and implementing secure solutions, PRODIST TECHNOLOGIES is devoted to deliver support excellence. We are highly committed to the success of our customers´ operations, who mostly run mission-critical businesses.

Our team also provides assertive analysis on the demands of incompatibility with third party solutions. We participate in support conferences with our clients and their business partners in order to identify problems and provide evidences.

BENEFITS

  • Direct support line
  • Call logging
  • Continuous training for employees
  • Fast problem identification and accurate resolution
  • Commitment to the success of our customers´ operations
  • Software versioning
  • 15 minutes email response time (business hours)
  • Bilingual support (English and Portuguese)
  • Different options, including round the clock support 24/7 * 365